You’re creative, so crafting a fantastic brand should be a
doddle (or is that a doodle).
Wrong.
Your wonderful creations are a personal testament to your
creative ability and your passion. You spend hours carefully stitching detail,
moulding intricacies and blending colours. This is about what you want to do
and what you want to sell. However, your brand isn’t about you, or even totally
about your amazing creations... it’s about your customers and what they want and
like.
To show you what I mean, let’s go back to the birth of your
creations...
Introducing
Squirmlets.
One day you have this wonderful idea and you turn that idea
in to (for the purposes of this blog) a ‘Squirmlet’. Now this Squirmlet is soft
and squishy and adorably cute. They come in a range of colours and there are
ten different characters to collect, each with their own personalised poem
about their individual likes and dislikes. Fantastic idea and absolutely
perfect for primary school aged children to collect.
So how is a brand
going talk about your Squirmlets behind your back?
Well, your brand is how your Squirmlets (and your business) are
perceived by others, and most importantly by your target audience (i.e. those
mums, dads, aunties, grannies, etc of primary school children, as well as the
kids themselves). Your brand literally speaks to your customers, telling them
what to expect from you (quick delivery and quality craftsmanship) and your
Squirmlets (hours of fun and swapsies with friends).
So how does your
brand do this?
- · Through the words and pictures on your flyers and adverts;
- · By the quality of your Squirmlets and how you package and present them;
- · With your Squirmlet (and non-Squirmlet)posts on Facebook, Twitter, Instagram and Pinterest;
- · Through your Etsy descriptions, images and price-points;
- · By how your Squirmlet website and online shop look and how easy they are to navigate and purchase from...
Everything that is seen by those mums, dads, kids, etc. is your brand and each one of
those elements will create an impression about you and your Squirmlets. So you
need to be sure you are creating the right impressions.
So what impression
are you creating right now?
·
Is it an honest and representative impression?
·
Is it the right impression?
·
Is it an impression that will interest and
entice your customers?
Here’s how to craft a brand that will say the right things
(up-front or behind your back!)
1.
Define
your best (and actual) customers. You need to know exactly who your
target market is in order to understand the best way to promote to them, with
right images, best words and most suitable methods that will grab their
attention.
2.
Know your
competition and define how/why you are different. What makes you stand out,
and what sets you apart from others offering similar products/services, is what
will make customers come to you. Shout about what makes you (and your
Squirmlets) special and unique.
3.
Create
the right logo. A single image can convey numerous messages, and these
messages are providing your potential customers with their first impressions of
your product/service. Creating a first impression only happens once and
creating the right impression is vital.
4.
Set the right
tone. People don’t always remember the words and images you use, but they
will remember the impression and the feelings they created. So how you say
things is just as important as what you are saying. The right words delivered
in the right way can influence your customers and persuade them to choose you
5.
Define
your message. Strong, clear and consistent messages are needed across all your
promotional and sales activities, in order to sell yourself to your customers...
to get their attention and guide their actions.
6.
Be
consistent. Make sure your customers recognise YOU instantly on your
website, your Facebook page, your Etsy page, your Eshots, your craft fair
signs, etc. So that means the same use of colours, imagery and messages in the
same way across everything.
And one final thought for you...
Does your
brand whisper sweet reminders when you deliver your products... a branded gift
tag, a logo’d sticker on the packaging, a leaflet about your product range
inside the package?
Or does
your brand sneer and say ‘you can’t find me’ as it hides on a plain white
carrier bag, a blank Facebook cover, or a missing strap line?
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