Sunday, 5 March 2017

How well does your marketing fit?

Marketing has many hats and comes in many guises, but the important thing is finding out what best suits you and what you really need. No point doing things for the sake of it, or because it's what you've done before, or because you read it was a good idea, or Harry from the golf club said it worked wonders for his business.

You are unique. You are an individual organisation with your own goals, personality and tantalising things to offer. So start there...

A good marketing consultant/company will spend the time to find out about you and your plans. They will have a look at what you look like from the outside and then have a really good peek inside too. Marketing will only truly work to its full potential if you honestly know yourself and what it is you are offering and what it is that the people out there want.

And remember, every little thing is as important as the bigger things. You want to be sure that your business card is the one people keep hold of, as well as knowing you have the right marketing strategy to grow your business.

How well does your marketing fit?

Thursday, 2 March 2017

It's not just what you say, but how you say it


Your voice is how you present your personality and represent your brand. The words you speak, the posts you post, the content of your websites, how you answer the phone and write letters...

People don’t always remember the words and images you use, but they will remember the impression and the feelings they created. So how you say things is just as important as what you are saying. The right words delivered in the right way can influence your customers and persuade them to choose you.

Everyday your business personality and voice is being delivered through your website, leaflets, adverts, social media, emails, phone calls, letters, meetings, etc. So have you looked at all these things recently? What are they saying about your business.

Your business needs the right personality and voice.

To get new customers, you need to appeal to them. To appeal to them, you need to create the right impression. To create the right impression, you need to speak the right language and portray your business in the way that will appeal directly to that target audience.

Your business’ personality and voice needs to reflect who you are and directly appeal to your target audience. It needs to be:
·         Honest - a true representation of you and your business
·         Clear - create a strong impression
·         Distinctive - set you apart from your competitors
·         Consistent - so it becomes recognisable and memorable, building familiarity and trust

Setting the tone.

Giving your business the right voice and personality is not easy, as you very often don’t have an actual person delivering the words. Written (typed!) words do not come with body language, facial expressions or different tones of voice.
So it is vital to clearly define your tone and then help deliver it by:
·         Using the right imagery to influence the tone and impression of words
·         Making potential customers feel like they are dealing with actual people
·         Appealing and speaking direct to your target market
·         Evoking positive emotional reactions – don’t just provide endless information
·         Exciting and enticing, not preaching and boring
·         Being consistent across all forms of communication and interactions

Try this.

1.       What adjectives describe your brand?
2.       What adjectives describe what you stand for?
3.       What adjectives describe your target audience?
4.       What adjectives describe what your products/services do?

(There is a list of adjectives at the end of this blog for you to pick from)

Your answers will outline your business personality (formal, informal, fun, focused, professional, experts, authoritative, approachable, innovative, etc.), and therefore the voice you need to deliver this.

Understanding your personality is understanding your target market’s perception of you. Create the right personality to create the right impression.

Here are some adjectives which may help you...


Able
Adventurous
Affectionate
Agile
Aggreable
Amazing
Ambitious
Amusing
Artificial
Awesome
Balanced
Beautiful
Big
bold
Brave
Bright
Brilliant
Careful
Casual
Cautious
Charming
Childlike
Chic
Clever
Confident
Conservative
Contemporary
Cool
Co-operative
Courageous
Curious
Decisive
Delicate
Devoted
Direct
Discerning
Discreet
Dramatic
Dynamic
Eager
Earnest
Easy-going
Edgy
Efficient
Elegant
Emotional
Energetic
Enterprising
Enthusiastic
Established
Excellent
Excitable
Experienced
Fabulous
Fashionable
Fast-moving
Fiery
Flashy
Formal
Frank
Friendly
Funny
Fussy
Generous
Gentle
Good
Glamorous
Grave
Great
Hearty
Helpful
Hot-headed
Humorous
Imaginative
Impatient
Impressive
Impulsive
Independent
Industrious
Informal
Inspiring
Intelligent
Interesting
Inventive
Jovial
Joyous
Keen
Kind
Leader
Level-headed
Lively
Local
Logical
Lovable
Lovely
Luxurious
Mature
Methodical
Meticulous
Modest
Motivated
Musical
Mysterious
Natural
Neat
New
Noisy
Normal
Obliging
Old-fashioned
Orderly
Outgoing
Outspoken
Passionate
Passive
Patient
Peaceful
Pensive
Persevering
Picky
Plain
Plain-speaking
Playful
Pleasant
Plucky
Polite
Popular
Positive
Powerful
Practical
Predictable
Pretty
Proficient
Professional
Progressive
Proud
Provocative
Prudent
Punctual
Quick
Quiet
Quirky
Realistic
Reassuring
Rebellious
Reliable
Reluctant
Reserved
Resourceful
Respected
Respectful
Responsible
Ridiculous
Rugged
Rural
Sassy
Saucy
Sedate
Self-assured
Sensible
Sensitive
Sentimental
Serene
Serious
Sexy
Sharp
Shrewd
Shy
Silly
Sincere
Small
Smart
Snazzy
Sophisticated
Soulful
Spirited
Stable
Steady
Stern
Stoic
Striking
Strong
Stylish
Sturdy
Subtle
Surprising
Sweet
Tactful
Talented
Thinking
Thoughtful
Timid
Tolerant
Tough
Traditional
Tranquil
Urban
Versatile
Vigilant
Warm
Warmhearted
Wary
Watchful
Well-behaved
Well-developed
Well-intentioned
Well-respected
Well-rounded
Whimsical
Willing
Wonderful
Worldly
Youthful
Zealous

Thursday, 2 February 2017

On a mission.

A mission statement is a short paragraph defining your business strategy, your business aims and values. It tells people what your business is all about.

It should be realistic and representative, and not just a load of jargon and industry terms.


Source: Dilbert

Why do you need a mission statement? 

What’s the point!

1.       It will provide a focus on what really matters – your business objectives and how you will attain and retain customers
2.       It gives you a marker to align your business decisions with – do your plans sit work with your Mission Statement (your business objectives and values)?
3.       It shows new employees what the business is about, what it’s trying to achieve and how it wants to achieve that
4.       It defines your business personality and character, which will in-turn influence marketing activities and planning

How do you write a Mission Statement?

Ask yourself the following questions and then put the answers together. Tweak and play with the words until you have a concise paragraph with clear messages.
·         Why have you set up your business?
·         What does your business do?
·         How do you do it?
·         Who are your customers?
·         What benefits are you providing?
·         What makes you different from your competitors?

Example: 

‘Don’t Hide. Be Seen’ - mission statement:

It is the mission of ‘Don’t Hide. Be Seen’ to grow a successful business providing small, local businesses with the essential marketing knowledge and tools they need to get new customers. 

With a smile and a good listening ear, I will use my extensive experience of small business development and start-up business needs to provide the right marketing solutions at the right price for my customers. 

I keep things straightforward, clear and effective and I want you to love my work as much as I do.

Does this answer the questions above? Yes!

·         Objective: Grow a successful business and deliver solutions that customers’ love
·         Services: marketing solutions and knowledge
·         Delivery: Listening and smiling
·         Customers: Small, local businesses
·         Benefits: Get new customers

·         Differentiate: Focus on what is needed and the importance of how customers feel about my work

Monday, 23 January 2017

Thought for the day: How are you looking?

What adjectives describe your brand?

What adjectives describe what you stand for?

What adjectives describe your target audience?

What adjectives describe what your products/services do?


Understanding your personality is understanding your target market’s perception of you.

Tuesday, 17 January 2017

Social Media PART 5: When?

Social Media for small, local businesses is about connecting you to people and organisations that will benefit your business.

So how do you do that, which social media sites should you use,why should you bother, what should you post and when should you be doing it?

When.

The number of posts and frequency of posts will of course depend on your business type and your customer preferences. Based on social media sites’ best practices and different sources of research, the below guide can be used as a starting point for guidance (not gospel!):

Twitter: a tweet has a lifespan of up to two hours, but this can be as short as a few minutes. So up to five tweets a day tends to see a better chance of visibility.

LinkedIn: one post a day on a weekday.

Facebook: one or two posts a day during weekdays. Too many posts can lead to being ‘disliked/unfollowed’.

Google+: Seems to thrive on numerous posts and updates (up to four a day).

Instagram: Start with one a day, but increase as your number of followers increases.

Pinterest: Followers seem to favour multiple posts a day, more than a four a day appears preferable.



Social media.
Plan, be consistent, keep posting, post positive and enjoy it.

Monday, 9 January 2017

Social Media PART 4: What?

Social Media for small, local businesses is about connecting you to people and organisations that will benefit your business.

So how do you do that, which social media sites should you use, why should you bother, what should you post and when should you be doing it?

What.

What you post will represent your business and create an image and impression of you and what you do... so make sure you are creating the right impression and the very best impression.

Plan your posts and when you are going to post them. This will ensure you have a continuous flow of quality, interesting posts and they will not become a rushed, poorly executed or pointless chore. 

Here are some suggestions for posts...

Promoting business 

New products/services
  • Images
  • Benefits
  • When they will be available and how to get them


Premises
  • Photos
  • Changes
  • Special features
  • Location map

Staff
  • At work
  • New employees
  • Key team members
  • Personal achievements of individuals (outside of work)


Customers
  • Industry types
  • Individual case studies
  • References
  • Photos
  • Jobs in progress
  • Jobs complete
  • Products (you sold) in use

Awards and Accreditations
  • Details
  • What benefits they offer customers
  • Image of accreditation logo/certificate (and person who achieved it)
  • Image of awards – photos of award/certificate and photos from awards ceremony


Marketing
  • New business cards - images
  • Brochures – image and link to PDF
  • Leaflets – image and link to PDF
  • Signs - image
  • Van branding - image
  • Uniforms – image
  • Website – image and link to site
  • Social media – links to other social media accounts
  • Adverts and PR – images (in press) and link to PDF of advert/PR


Promotions
  • Competitions
  • Discounts
  • Offers
  • Sales


Local area

Promote other local businesses
  • Businesses you have used
  • Businesses you have worked with
  • Business people you have just met
  • New businesses to the area
  • Suppliers
  • Customers


Local events
  • Business
  • Networking
  • Social
  • Family

Photos of local area
  • Beauty
  • New
  • Funny
  • Famous (infamous)


New openings
  • Businesses
  • Tourist
  • Restaurants
  • Bars
  • Shops


Local News
  • Headlines
  • Sports
  • Feel-good
  • Business
  • Funny


National/international news

Changes in legislations 
  • Summary of legislation and the change
  • Impact on customers
  • Solutions


Political changes
  • Summary of the change
  • Impact on customers
  • Solutions


Financial changes 
  • Summary of the change
  • Impact on customers
  • Solutions


Changes in marketplace
  • Summary of the change
  • Impact on customers
  • Solutions


New opportunities
  • Summary of opportunity
  • Benefits for customers



Events

Events you are putting on
  • Announce date and event details
  • Reminders of upcoming event
  • Summary of how event went
  • Photos of event

Events your are attending
  • Announce date and event details
  • Reminders of upcoming event
  • Summary of how event went
  • Photos of event


Promote interesting/useful events in your area
  • Announce date and event details
  • Reminders of upcoming event
  • Summary of how event went
  • Photos of event